Kaykos Dog Shades will accept returns within 30 days of purchase. Within 7 business days of receipt of the item(s), we will refund the purchase price, minus the outbound shipping charges. Returned items must have all original parts and be sent back in brand new condition with packaging. Damages to product or packaging may result in a deduction of your refund. To obtain return instructions, please send us an email before returning the merchandise.